1. Information We Collect

We may collect information that you provide directly to us when you contact us, request a quotation, purchase our services, communicate with our team, or work with us on a project.

• Contact Information: Your name, company name, email address, phone number, and other contact details.
• Business Information: Information about your company, industry, business requirements, project scope, and operational needs that you voluntarily provide to us.
• Project Information: Content, documents, images, branding assets, product information, and other materials provided to us for the purpose of delivering our services.
• Payment Information: Transaction-related information required to process payments for our services. Payment details may be processed directly by third-party payment providers.
• Communication Data: Information contained in messages, emails, inquiries, support requests, and other communications you send to us.
• Technical Information: Information such as IP address, browser type, device information, operating system, and other technical data that may be automatically collected when you visit our website.
• Usage Information: Information about how you interact with our website and digital services, where applicable.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Service Delivery: To design, develop, configure, maintain, and deliver websites, e-commerce platforms, booking systems, POS solutions, ERP systems, and other digital services.
• Project Management: To communicate with you, understand your requirements, coordinate project activities, and provide updates regarding your project.
• Payments & Billing: To process payments, invoices, subscriptions, and other financial transactions associated with our services.
• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical or project support.
• Website Improvement: To understand how visitors interact with our website and improve our services, user experience, performance, and functionality.
• Security: To detect, prevent, and address security issues, fraud, abuse, and unauthorized activity.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or lawful requests from authorities.

3. Project Data & Client Information

When providing development services, clients may provide Qavsa Studio with information belonging to their customers, employees, suppliers, or other users.

Where we process such information on behalf of a client, we generally act as a service provider or data processor according to the applicable project agreement and applicable data protection laws.

Clients are responsible for ensuring that they have the necessary rights, permissions, and legal basis to provide such information to Qavsa Studio for processing.

4. Third-Party Services

Depending on the project and services requested, we may use or integrate third-party services and providers, including:

• Hosting & Infrastructure Providers: For hosting websites, applications, databases, and digital assets.
• Payment Providers: For processing payments and financial transactions.
• Communication Services: For email, notifications, customer communication, or messaging functionality.
• Analytics & Monitoring Tools: To understand website performance, usage patterns, and technical issues.
• Third-Party APIs: To provide functionality requested by clients, such as maps, payment processing, authentication, or other integrations.

These third-party providers may process information according to their own privacy policies and terms. We encourage users to review the privacy practices of third-party services that they choose to use or integrate with their projects.

5. Data Retention

We retain personal information and project-related information only for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, or protect our legitimate interests.

The retention period may vary depending on the type of information and the nature of the relationship between Qavsa Studio and the client.

6. Data Security

Qavsa Studio takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

7. International Data Transfers

Qavsa Studio and our third-party service providers may operate from or process information in different countries.

As a result, your information may be transferred to and processed in countries other than the country where you are located. Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are applied to such transfers.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to applicable legal requirements.
• Request restriction of certain processing activities.
• Object to certain uses of your personal information.
• Withdraw consent where processing is based on consent.
• Opt out of non-essential marketing communications.

To exercise applicable privacy rights, please contact us using the contact information provided on our website. We may need to verify your identity before processing certain requests.

9. Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to improve functionality, understand website usage, measure performance, and enhance the user experience.

You may be able to control or disable certain cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

10. Children's Privacy

Our services are intended for businesses and general audiences and are not directed toward children. We do not knowingly collect personal information directly from children in violation of applicable laws.

11. Changes to This Privacy Policy

Qavsa Studio may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised "Last updated" date.